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How we handle your account and your data

When you open an account with alexsisslot, your personal information and account activity are protected under clear policies we've built into our platform.

Data encryption on all devicesIdentity verification for withdrawalsMultiple support contact channels
Explore Lobby Read FAQ
alexsisslot How we handle your account and your data
REACH OUR TEAM

How to contact us about your account or policy questions

Live Chat Open the chat widget in the bottom-right corner of your account dashboard or the lobby. Our team responds in English and responds during operating hours. Best for quick clarification on account steps or withdrawal status.
Email Support Send inquiries to our support mailbox and expect a response within 24 hours on weekdays. Include your account email and a clear description of your question. Use email to request data exports or formal policy clarification.
Phone Support Call our support line during business hours for urgent account issues. Phone support is available for players in Medan and surrounding regions. Prepare your account email and a valid ID to verify your identity during the call.
YOUR DATA SECURITY

How we protect your account, verify your identity and handle your information

Account Security

Your login password is hashed and never stored in plain text. We require email or SMS verification when you first register. If you notice suspicious activity, contact support immediately and we'll review your account history and reset your credentials.

Identity Verification

Before your first withdrawal, we verify your name and date of birth against your account registration. For larger withdrawals, we may request a photo of your ID. This step prevents fraud and complies with anti-money-laundering regulations in supported regions.

Payment Data Handling

When you deposit via DANA, OVO, GoPay or QRIS, your payment details are encrypted and transmitted directly to the payment processor. We do not store your full payment credentials on our servers. Withdrawal funds are sent back to the same payment method you used to deposit.

Cookie Use

We use cookies to store your login session, remember your game preferences and track site performance. You can disable non-essential cookies in your browser settings. Essential cookies keep your account secure and allow the lobby to function.

Data Retention

Your account data is kept while your account is active. After closure, we retain transaction records for 7 years for tax and anti-money-laundering compliance. Personal identifiers are deleted within 30 days of account closure unless we have a legal obligation to retain them.

Request Changes to Your Data

You can request a copy of all data we hold about you, ask us to correct inaccurate information, or request account deletion. Contact support with your account email. Data export requests are processed within 10 business days and delivered as a secure download file.

What players ask about alexsisslot policies and your account

Yes. Contact our support team via live chat, email or phone with your account email. We'll compile your personal data, account history and transaction records into a secure file and send it to you within 10 business days. This includes your registration details, deposit and withdrawal history, and any support conversations.

We delete personal identifiers like your name and phone number within 30 days of account closure. Transaction records are retained for 7 years to comply with tax and anti-money-laundering rules. If we have an active legal case or investigation, we retain relevant data for the duration of that process.

Your payment credentials are encrypted and sent directly to the payment processor's secure system. We do not store your full card or wallet details on alexsisslot servers. Only the transaction amount, date and status are recorded in your account history for verification and dispute resolution.

We use cookies to store your login session, remember your language and game preferences, and track site performance. You can disable non-essential cookies in your browser settings without losing account access. However, essential cookies are required for login and account security to function properly.

Before your first withdrawal, we verify your name and date of birth match your account registration. For withdrawals above certain thresholds, we may request a clear photo of a valid government-issued ID. This process typically takes 24 hours. We comply with anti-money-laundering regulations in all supported regions.

Contact our support team immediately via live chat, email or phone with details of your concern. Include your account email and describe what information you believe is inaccurate. We'll investigate within 5 business days and notify you of corrective action or clarification.

We do not sell your personal information. We may share transaction data with payment processors (DANA, OVO, GoPay, QRIS) and with regulatory bodies where legally required. Your data is retained securely on our servers and accessed only by authorized staff for account verification, fraud prevention and customer support.

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